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KARAOKESTAR.com is located in the United States of America. All shipping originates from Phoenix, AZ USA. You can order in confidence from us as we are one of the largest Karaoke retailers in the world with a warehouse full of tens of thousands of discs and hundreds of karaoke machines! It is our goal to ensure all orders are processed and prepared for shipping within 36 hours or sooner. In most cases, your order will be shipped out the same day if we receive it (especially orders that request air or express shipping).
We will call you if you do not select a shipping method that will reach you by your desired date. If we are not able to contact you before our shipping deadline and the price difference in the upgraded shipping method is less than $5.00, we reserve the right to charge you the difference to meet your shipping deadline. Free Shipping offer valid when coupon code is used on USA disc purchases over $100.
Since we operate fully-stocked warehouse, we will be in stock. If we are out of stock for more than 2 days, we will contact you to let you know. If we have most of your order in stock, we will ship immediately and send the rest of the order out ASAP at our expense.
**Shipping Within The 48 Contiguous US**
OPTION #1: USPS Priority Mail This is the most economical method with fastest service. Charges start at $5.50 for 1 - 4 discs and increases from there. All Priority packages have delivery confirmation which will indicate to us if a package has been delivered, but does not track or estimate any delivery times. WARNING: Priority Mail is typically delivered in 2-3 days 90% of the time, however, it is NOT a guaranteed trackable service--taking up to two weeks in rare cases. If you are NOT willing to take a chance like this and need your package by a certain date, we recommend you select a different method.
OPTION #2: UPS (United Parcel Service)
We ship most machine and hardware orders via UPS.
Please remember, regardless of when we process an order, UPS does not pick up any packages from us on Saturdays, Sundays or UPS Holidays. UPS Shipping days are calculated in "Business Days" ("Business Days" DO NOT include the day your order was shipped or picked up by UPS, Saturday, Sunday or UPS Holidays).
UPS Ground: 5 - 7 Business days.
UPS 3-Day Select Air: 3 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air 1 Business Day
UPS Next Day Air Saturday Delivery This service is not available in all areas and usually costs about $10.00 MORE than Next Day Air. You must phone in your order if you next this shipping method as it is not an option online.
Special Note Regarding Next Day Air: We will ship your package via Next Day Air Saver which is guaranteed delivery before the end of the next business day (as late as 8:00 pm.) If you need your package earlier in the day, please call us or put this comment on your order and we will make the proper changes and charge you accordingly. In addition, if you order next day shipping on a Friday, we will make every attempt to contact you to see if you need special Saturday delivery. If we are not able to to so before our shipping deadline, we will send your order regular Next Day Air, which will not arrive until Monday. There is an addition charge of approximately $10 to have Saturday delivery.
Please keep in mind that "Air" shipping is especially more expensive with heavier weights and bigger boxes (box dimensions) as you are essentially "buying" space on an aircraft. Plan ahead for any bulkier purchases!
Sorry, UPS will not ship to P.O. Boxes.
OPTION #3: USPS Express Mail (USA Disc Orders Only)
This is very fast service (1-2 days) and is especially prefered near a weekend or holiday. Unlike UPS, USPS Express Mail is delivered by the postal service 365 days a year including holidays and Sundays! We can track this service at www.usps.com. Rates start as low as $17.50 for up to 4 discs.
**Shipping To Hawaii, Alaska, Puerto Rico, & US Virgin Islands**
Since UPS only offers 2nd Day and Next Day service to these areas, we offer USPS Priority Mail and Express Mail Service as a more affordable option for our AK & HI customers. Rates start as low as $5.00.
Hardware orders vary by weight. Place your order online and we will contact you with the exact shipping amount if it is more than $5.00 what the shopping cart automatically factors.
**Military APO/FPO**
We utilize USPS Priority Mail for our APO/FPO customers. We do not recommend Express Mail to APO/FPO addresses as this ususally doesn't speed up delivery.
Hardware orders vary by weight. Place your order online and we will contact you with the exact shipping amount if it is more than $5.00 what the shopping cart automatically factors.
**International Shipping**
We ship packages all over the world with great success---however, we do caution our international customers that we cannot guarantee delivery time regardless of the shipping method selected due to Customs issues.
Most disc orders are shipped Global Priority or Air Mail Parcel which can take 4 - 10 days (typically). Larger packages that are sent via Economy Air can take 4-6 weeks or possibly longer. If the package takes 20 days longer than expected, we will file a trace with the post office. The trace can take 7-10 days. If they deem the package is lost, we will resend another package and file a claim for the lost package. If the customer wishes to have another package resent before we officially consider the package lost, they will be responsible for paying any shipping fees.
Also, many countries have duties or surcharges that will have to be paid by YOU at the time of delivery. VAT, GST, or Customs fees, if any, are your responsibility. Also, delivery of international packages can be extremely unpredictable and we CAN NEVER guarantee delivery dates on anything leaving the United States. We can only try to do the best job possible in getting your package to you, however we cannot be held responsible for delays.
OTHER THINGS TO KNOW:
If your credit card information verifies, your order will be prepared for shipping within the next 36 hours or less. You will receive a confirmation e-mail with your tracking number once we have shipped your package.
PLEASE PROVIDE CORRECT & COMPLETE ADDRESS INFO. A $10.00 correction/change fee is charged by UPS for incorrect or incomplete (missing suite/apt's) address information. This charge is also incurred if you call UPS after your package has shipped and change the address to which you want your package delivered.
A shipping "guarantee" means that your shipping charges will be refunded if UPS or USPS Express service fails to deliver on time due to an error on their part. The guarantee does not apply to situations beyond their control which would include extreme weather conditions, government initiated actions or acts of terror. Priority Mail is NOT a guaranteed service and no refunds are issued for late deliveries on this shipping method.
KaraokeStar.com cannot be held responsible for UPS or USPS failure to deliver on time. KaraokeStar.com is not responsible for liabilities, losses, or emotional distress caused by lost shipments and delayed shipments. If a certain delivery date is critical please call us or indicate your critical delivery date in the comment section of your internet order form. If we don’t feel we can meet your delivery date based on the shipping method you choose, or if we are out of stock, we will contact you.
We will provide you with shipping confirmation within 72 hours or sooner of your order.
Orders subject to credit card verification and stock availability. If you do not provide us with a "ship to" address that verifies with your credit card provider, this can delay shipment of your order. If you are shipping to an address other than the one your credit card statement bills to, please call the phone number on the back of your credit card immediately to add this address as a secondary "ship to" address.
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